What is your current turn around time?
Our current turn around time is up to 3-7 business days.
*This does not include shipping time or turn-around on PRE-ORDERS
Where can I find a size chart?
We have a size chart located under the tab Size Chart for easy referencing.
What kind of hardware do you use?We currently use alligator clips with teeth, non slip clips, alligator clips with no teeth, nylon bands, french barrettes and elastic.
Our most common ordered hardware is the standard alligator clip with teeth. Next is our non slip clips that have no teeth and are lined with a grosgrain ribbon and a grip pad to not pull your little ones hair.
Do you combine shipping?
Yes, of course we can combine shipping! As long as the previous order has not been shipped yet, we would be more than happy to assist you in issuing a refund on any overage shipping fees. Please email us at firstname.lastname@example.org in order for us to assist you.*Additional processing time may be needed for any additional order.
Do you take custom orders?
Yes, we do take custom orders. Please send us an email to email@example.com for any custom orders.
Do you accept Returns?
We currently DO NOT accept returns or exchanges, but please contact us right away if you have any issues with your order upon receiving.
Do you ship Internationally?
Yes! We can ship all over the world for a flat shipping charge of $10.
Do you offer local pickup?
If you are located near Evansville, Indiana we would be more than happy to schedule a porch pick up with you or deliver to you depending on distance. If you are located near Evansville, Indiana please send us an email to firstname.lastname@example.org and we can give you a code to use with each order and schedule pickup/delivery.
What if my package is lost or marked as delivered and I haven’t received it?
Once your package receives its first scan you will be responsible for tracking down any lost/stolen package. USPS should be able to track your package more accurately or open an investigation for you pending circumstances.
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Have other questions? Please contact us!